Frequently Asked Questions

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Find answers to our frequently asked questions below

We are a registered charity providing help and support for individuals in any area of the UK music industry (and their family and friends) experiencing substance use, addiction and/or mental health challenges.

  • Helpline  A non-judgmental and confidential listening ear service open from Monday to Friday, 9am – 5pm (except for bank holidays) 
  • Safe Hubs backstage at many UK festivals 
  • Workshops / Training (including Mental Health First Aid in partnership with Mental Health First Aid England and Addiction and Recovery Awareness) 

Our helpline is available:

Monday – Friday: 09:00 – 17:00

Please call us on: 0800 030 6789

Our Support Services team have personal experience of the music industry and the issues that Music Support covers.

They have been through our rigorous training designed and facilitated for Music Support by professional trainers in this field, in consultation with The Helplines Partnership.

We do not currently offer 1-1 therapy. We may signpost you to fully qualified Service Providers or funders who could potentially finance your treatment.

Thanks to a papartnership with the Christopher Meredith Foundation we are proud to offer dedicated support to the family and friends of those who work in the UK music industry struggling with substance use, addiction and poor mental health. This includes resources, peer support sessions and a FREE workshop focussing on addiction and codependency. Find out more here.

We do not help publicise music. Our mission is to help individuals in any area of the UK music industry experiencing substance use, addiction and/or mental health challenges.

Our mission is specifically to support those in the UK music industry, so we are committed and focused on doing this. If you are working within the UK music industry, but are not a UK citizen, we can still provide help and support provided you are UK based. If you are based in the US, we work very closely with MusiCares who are certainly set up to cover a wide range of financial, medical and personal emergencies and we’d recommend you reach out to them.

Please visit our donation page for details on how to make a donation to Music Support.

If you are interested in making a large donation or discussing a corporate partnership, please contact Kim Goddard, our Head of Corporate Partnerships and Fundraising  kimberly.g@musicsupport.org

Thank you for supporting us.

Thank you for choosing to support us! Please visit our Music Support: The Roots page for information and inspiration on how to raise funds for us. 

If you’d like to enquire about anything in addition to this then please email info@musicsupport.org

Music Support is a peer-to-peer charity, by the industry, for the industry. Please keep an eye on our website and socials for times when we are onboarding volunteers. This could be for a variety of opportunities including peer support groups and festival Safe Hubs.

Music Support volunteers undergo training to help them to carry out their roles – this includes Mental Health First Aid training.

Volunteers must be 18 years or over. 

Thank you for thinking of us! We are a small charity with limited resources but always do our best to raise awareness by speaking on panels and at events if we are able to. Please email belinda.e@musicsupport.org briefly outlining the details of your event and speaker opportunity and we’ll let you know if we can make it happen.