What We Do

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BY THE INDUSTRY, FOR THE INDUSTRY

Since 2016 Music Support has been providing a number of core services to the industry, mostly provided by peers and volunteers with an industry background. We are not affiliated with any provider or treatment centre, although we have developed fantastic relationships with excellent clinicians and care providers to whom we will signpost our beneficiaries. No issue is too large or too small to be outside of our area of operation. We welcome the call of anybody working in the UK music industry who needs any sort of support.

Helpline

HELPLINE

Monday - Friday: 09:00 – 17:00

All our phone volunteers have personal experience of the music industry and the issues that Music Support covers.

They have been through our rigorous training designed and facilitated for Music Support by professional trainers in this field, in consultation with The Helplines Partnership.

Helpline
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THRIVE APP

Thrive is the only NHS approved app focused on the prevention and early detection of common mental health conditions. It helps with the early detection, prevention and management of common mental health disorders such as anxiety and depression, as well as builds resilience so that users can feel empowered to improve their mental health.

Thrive also hosts a private and secure chat system that lets you talk to a coach at the touch of a button, this in-app text-based service to guide individuals through their own self-management programme to better mental fitness.

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WORKSHOPS & TRAINING

(All workshops can be booked as full or half days.)

Music Support delivers workshops and training on site at the client’s premises, or at other suitable locations such as function/conference rooms.
Along with our professional trainer, all workshops include a talk from a person in recovery who has also worked, or is currently working, in the industry. Areas explored are:

  • Anxiety & Depression

  • Mental Health First Aid

  • Self-Awareness and Resilience

  • Work/Life Balance and Boundaries

  • The Nature of Addiction and Alcoholism

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CRISIS SUPPORT

Music Support can respond rapidly to urgent situations or emergencies on an individual level or at a group level.

Using our network of clinical professionals and institutions we have arranged group and individual trauma therapy on a large scale after major traumatic incidents, and we have provided rapid intervention including emergency psychiatric appointments and admission to CQC regulated detox and residential treatment centres.

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SAFE HUBS

Our ‘Safe Hubs’ are hosted backstage at music festivals across the country to address particular needs that can arise on tour and specifically in the festival environment.

The Hubs provide a safe space for artists or anyone working backstage to speak confidentially with a fully trained and qualified volunteer about anything they may be experiencing, or to seek advice about clinical signposting for themselves, their clients or friends.

The Safe Hubs are also an alcohol and drug free environment where visitors can simply take a break from the mayhem for as long as they need.

In 2017, working with Festival Republic, Glastonbury and AEG, and crucially with the support of The BRIT Trust we arranged 11 Safe Hubs at UK festivals and plan to grow this number substantially moving forward.

Due to the cancellation of all festivals because of the COVID-19 crisis, our Safe Hubs did not operate in 2020. We are monitoring the situation closely and hope to return in 2021.

SAFE HUB 4